Upgrade and operation of the Punjab State Power Corporation call-centre solution

Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services

Buyer updated · Classification updated · Deadline information updated · Summary and analysis updated · Tender facts updated · Original notice updated · Deadline updated · Source updated · Source notice details updated · Source references updated

Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services

eProcurement System Government of Punjab eProcurement System Screen Reader Access 16-Oct-2026 Search | Active Tenders | Tenders by Closing Date | Corrigendum | Results of Tenders « Intimation Regarding Bidder Registration Charges « Intimation Regarding Payment through NEFT / RTGS Mode « Intimation Regarding Payment of Online Fees MIS Reports Tenders by Location Tenders by Organisation Tenders by Classification Tenders in Archive Tenders Status Cancelled/Retendered Downloads Debarment List Announcements Recognitions Site compatibility View More Details Tender Details Basic Details Organisation Chain Department of Power||Punjab State Power Corporation Limited||IT Organization||CS and IT Implementation Tender Reference Number 364/18/CSIT-2026 Tender ID 2026_POWER_176419_1 Withdrawal Allowed Yes Tender Type Open Tender Form Of Contract Tender cum Auction Tender Category Services No. of Covers 3 General Technical Evaluation Allowed No ItemWise Technical Evaluation Allowed No Payment Mode Online Is Multi Currency Allowed For BOQ No Is Multi Currency Allowed For Fee No Allow Two Stage Bidding No Payment Instruments Online Bankers S.No Bank Name 1 SBI Bank Covers Information, No. Of Covers - 3 Cover No Cover Type Description Document Type 1 Fee Upload proof of having deposited tender fee and EMD .pdf 2 PreQual/Technical Upload all the required Annexures of Section-VI of tender enquiry .pdf Upload all the required documents as per clause 1.3 and 2.71 .pdf 3 Finance Only the total price with GST has to be entered by the bidder .xls Upload additional BoQ sheet as per Section-VII of tender enquiry .rar Tender Fee Details, [Total Fee in ₹ * - 12,950] Tender Fee in ₹ 2,950 Processing Fee in ₹ 10,000 Fee Payable To Nil Fee Payable At Nil Tender Fee Exemption Allowed No EMD Fee Details EMD Amount in ₹ 20,00,000 EMD Exemption Allowed Yes EMD Fee Type fixed EMD Percentage NA EMD Payable To Nil EMD Payable At Nil Work Item Details Title Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services Work Description Tender Enquiry for Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services NDA/Pre Qualification As per clause 1.3 of tender enquiry Independent External Monitor/Remarks NA Tender Value in ₹ NA Product Category Miscellaneous Services Sub category NA Contract Type Tender Bid Validity(Days) 120 Period Of Work(Days) NA Location Ludhiana Pincode 141003 Pre Bid Meeting Place NA Pre Bid Meeting Address NA Pre Bid Meeting Date NA Bid Opening Place Ludhiana Should Allow NDA Tender No Allow Preferential Bidder No Tenderer Class Not Applicable Critical Dates Published Date 29-Sep-2026 01:00 PM Bid Opening Date 28-Oct-2026 11:30 AM Document Download / Sale Start Date 29-Sep-2026 01:00 PM Document Download / Sale End Date 28-Oct-2026 10:00 AM Clarification Start Date NA Clarification End Date NA Bid Submission Start Date 29-Sep-2026 02:00 PM Bid Submission End Date 28-Oct-2026 10:00 AM Tenders Documents NIT Document S.No Document Name Description Document Size (in KB) 1 Tendernotice_1.pdf Tender Notice for Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services 424.36 Download as zip file Work Item Documents S.No Document Type Document Name Description Document Size (in KB) 1 Tender Documents DNIT.pdf Tender Specifications for Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services 1075.04 2 BOQ BOQ_359223.xls Price Bid for RA 318.50 3 Additional Documents AdditionalPriceBid.rar Additional Price Bid 13.43 Latest Corrigendum List S.No Corrigendum Title Corrigendum Type View 1 Proceeding of Pre Bid Meet- Clarification/Response to queries for the reference of all perspective bidders Other Tender Inviting Authority Name Dy CE IT A and PM Address Dy CE IT A and PM IT Wing PSPCL Head Office Patiala Back Visitor No:4313227 Contents owned and maintained by the respective Government Departments/Organisation. Designed, Developed and Hosted by National Informatics Centre Version : 1.09.24 07-Sep-2026 (c) 2017 Tenders NIC, All rights reserved. Site best viewed with a screen resolution 1920 x 1080. Portal policies

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Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services

Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services