Contact centre software upgrade

Overview

The Pension and Disability Insurance Fund of the Republic of Serbia seeks an upgrade to its software solution for communication with citizens through implementation of a contact centre. The portal identifies an open goods procedure, CPV 48000000, reference 119/2026, and a displayed estimated amount of 144,000,000.00 without a stated currency. The offer deadline is 5 November 2026 at 11:00; no time-zone offset is shown. The accessible notice does not give system requirements, implementation scope, award criteria, or detailed submission conditions.

Information based on the public notice

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What the buyer needs

The Pension and Disability Insurance Fund of the Republic of Serbia seeks an upgrade to its software solution for communication with citizens through implementation of a contact centre. The portal identifies an open goods procedure, CPV 48000000, reference 119/2026, and a displayed estimated amount of 144,000,000.00 without a stated currency.

Tender details

Buyer

Републички фонд за пензијско и инвалидско осигурање

Country

Serbia

Procedure

Отворени поступак

Classification

Information technology · CPV 48000000

Notice reference

396093

Procedure reference

119/2026

Published estimated amount

144.000.000,00; currency not stated

What to check in the tender documents

• Detailed technical requirements, quantities, evaluation criteria, and submission instructions are not exposed in the accessible notice page.

Original notice

Official source: Serbian Public Procurement Portal ↗

Notice updates