Ziva Terms of Service

The client agrees to these terms by accepting them for a new subscription, accepting an order form that incorporates them or expressly accepting a migration to them. Ziva provides the software capabilities described in the applicable product or order materials. The client remains responsible for final review, approval, pricing and every action that the relevant portal or applicable requirements reserve to the client, bidder or an authorized signatory.

Where Ziva makes portal-operation functions available, they may be used only within the agreed workflow and where the relevant third-party portal rules and applicable requirements permit them. Availability of a product function does not grant Zephior general authority to bind the client.

Zephior grants the client a limited, non-exclusive, non-transferable right to use Ziva for its internal business purposes during the subscription. The client must protect credentials, authorize users appropriately and notify Zephior of suspected unauthorized access.

The client may not resell the service, circumvent usage controls, reverse engineer protected elements, interfere with security, use the service unlawfully or attempt to access another client’s data.

Ziva's current standard offer has two separately purchasable subscriptions: Intelligence and Projects. The client may buy either one or both. Intelligence is priced by the selected geographic coverage. Projects is priced by the number of Project Keys issued for the paid period. One Project Key unlocks one new Project. Unused monthly Project Keys are valid for three months from issue. Unused annual Project Keys are valid until the end of the paid annual period. An unlocked Project remains available while the applicable account access continues, subject to the termination and retention rules below.

The price, currency, taxes, included capacity, billing period, renewal date and any trial terms are shown before purchase or stated in the order form. Intelligence is billed monthly. Projects may be billed monthly or annually. If an active paid Projects subscription qualifies Intelligence for a displayed companion price, that price applies only while the paid Projects subscription remains active. Intelligence and Projects remain separate subscriptions and may be changed or cancelled independently. Ending one does not end the other.

Standard subscriptions do not create automatic overage charges. If the included Project Keys or service capacity are unavailable or exhausted, affected new or AI-assisted operations may pause until renewal, an early renewal, additional capacity or another plan change expressly confirmed by the client. The client sees the applicable charge and resulting capacity before confirming a paid change.

The standard trial lasts 14 days. Before activation, the client selects Intelligence, Projects or both, reviews the price, currency, billing period and trial end, and provides a valid payment method. Nothing is charged when the trial starts. Unless the client cancels a selected subscription before the displayed trial end, that subscription automatically continues as paid and the displayed amount plus applicable tax becomes due. When both subscriptions are selected, they remain separate subscriptions and either may be cancelled independently.

A client that accepted a credit-based Ziva subscription before 12 September 2026 remains on that legacy commercial plan until it expressly accepts a migration to the current offer. Publication of the current offer or its prices does not by itself replace the client's accepted pricing, valid credit balance, billing anchor, minimum term or renewal rules. Before migration, Zephior will state the migration date, replacement subscription, currency and billing period, and how valid unused credits will be handled. Until the migration takes effect, the accepted legacy order and the version of the terms incorporated into it continue to govern that subscription.

The client retains ownership of client content and confirms that it has the rights and lawful basis needed to provide it. The client instructs Zephior to process that content only to provide, secure and support Ziva. The client should not upload data that the agreed deployment is not authorized to process.

Zephior retains all rights in Ziva and its underlying technology, service materials, methods and improvements. The client owns its content and, after payment, may use generated output for its business. Pre-existing Zephior materials, open-source components and third-party materials remain with their respective owners.

Each party will protect the other party’s non-public information with reasonable care, use it only for the agreement and disclose it only to personnel and providers who need it and are subject to appropriate duties. These obligations do not cover information lawfully known without restriction, independently developed, made public without breach or required to be disclosed by law.

During an active paid subscription, the client grants Zephior a non-exclusive, royalty-free right to use the client’s name and unmodified logo solely to identify the client as a Ziva customer on Zephior’s website, customer lists and sales materials, subject to the client’s reasonable trademark guidelines. The client may opt out at any time by notifying legal@zephior.com. Zephior will then stop new use and remove existing digital use within ten business days. Any case study, testimonial, quotation, usage metric, press release, paid advertisement or detailed description of the relationship requires the client’s prior written approval. An order form, MSA or NDA containing different publicity terms controls.

The Privacy Policy describes Zephior’s controller processing. The Data Processing Agreement applies when Zephior processes personal data on the client’s behalf. Zephior does not use client content to train general-purpose models for itself or third parties.

Zephior will provide Ziva with reasonable skill and care. Support levels and specific commitments are stated in the order form. Preview or beta functions may change, fail or be withdrawn and are provided for evaluation unless the parties agree otherwise.

AI-assisted output can contain errors or omissions. Ziva does not guarantee that a response is complete, compliant, accepted or successful. The client must verify output and source requirements before relying on or submitting it. Except for express commitments, the service is provided as available to the maximum extent permitted by law.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or lost profits or revenue. Each party’s aggregate liability arising from Ziva is limited to fees paid or payable for Ziva in the twelve months before the event giving rise to the claim. Limits do not apply where liability cannot lawfully be limited or to intentional misconduct.

Zephior may suspend access where reasonably necessary to address non-payment, security risk, unlawful use or material breach. Where practical, Zephior will provide notice and an opportunity to cure. Unless an order form states otherwise, cancellation takes effect at the end of the current paid period. When both Intelligence and Projects are active, cancelling one subscription does not cancel the other. On termination, outstanding fees become due and the client may export data during the period stated at purchase or in the order form before deletion under the DPA.

The order form, these terms, the DPA and referenced policies form the agreement for Ziva. The order form controls on commercial or expressly negotiated points. If a provision is unenforceable, the remainder continues. Neither party may assign the agreement without consent, except in connection with a reorganization or sale of substantially all relevant assets.

Swiss substantive law applies, excluding conflict rules and the United Nations Convention on Contracts for the International Sale of Goods. The courts of Zug, Switzerland have exclusive jurisdiction, subject to mandatory law.