Ziva Terms of Service

By creating an account, accepting an order form or using Ziva, the client agrees to these terms. Ziva provides the software capabilities described in the applicable product or order materials. The client remains responsible for final review, approval, pricing and submission.

Zephior grants the client a limited, non-exclusive, non-transferable right to use Ziva for its internal business purposes during the subscription. The client must protect credentials, authorize users appropriately and notify Zephior of suspected unauthorized access.

The client may not resell the service, circumvent usage controls, reverse engineer protected elements, interfere with security, use the service unlawfully or attempt to access another client’s data.

Ziva has one standard paid subscription with predefined credit capacity checkpoints. A checkpoint determines the price and included capacity, not the standard product features. The selected checkpoint, credits, currency and monthly or annual billing period are shown before purchase or stated in the order form.

Standard Ziva has no automatic overage. When no usable credits remain, credit-consuming operations pause until renewal or Renew Now. Renew Now charges the full displayed price, issues the full selected allocation and starts a fresh paid period without proration or extending existing credits. Credit validity, cancellation, any minimum commitment and the 90-day post-subscription export period follow the terms presented at purchase or in the order form.

The client retains ownership of client content and confirms that it has the rights and lawful basis needed to provide it. The client instructs Zephior to process that content only to provide, secure and support Ziva. The client should not upload data that the agreed deployment is not authorized to process.

Zephior retains all rights in Ziva and its underlying technology, service materials, methods and improvements. The client owns its content and, after payment, may use generated output for its business. Pre-existing Zephior materials, open-source components and third-party materials remain with their respective owners.

Each party will protect the other party’s non-public information with reasonable care, use it only for the agreement and disclose it only to personnel and providers who need it and are subject to appropriate duties. These obligations do not cover information lawfully known without restriction, independently developed, made public without breach or required to be disclosed by law.

The Privacy Policy describes Zephior’s controller processing. The Data Processing Agreement applies when Zephior processes personal data on the client’s behalf. Zephior does not use client content to train general-purpose models for itself or third parties.

Zephior will provide Ziva with reasonable skill and care. Support levels and specific commitments are stated in the order form. Preview or beta functions may change, fail or be withdrawn and are provided for evaluation unless the parties agree otherwise.

AI-assisted output can contain errors or omissions. Ziva does not guarantee that a response is complete, compliant, accepted or successful. The client must verify output and source requirements before relying on or submitting it. Except for express commitments, the service is provided as available to the maximum extent permitted by law.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or lost profits or revenue. Each party’s aggregate liability arising from Ziva is limited to fees paid or payable for Ziva in the twelve months before the event giving rise to the claim. Limits do not apply where liability cannot lawfully be limited or to intentional misconduct.

Zephior may suspend access where reasonably necessary to address non-payment, security risk, unlawful use or material breach. Where practical, Zephior will provide notice and an opportunity to cure. On termination, outstanding fees become due and the client may export data during the period stated in the order form before deletion under the DPA.

The order form, these terms, the DPA and referenced policies form the agreement for Ziva. The order form controls on commercial or expressly negotiated points. If a provision is unenforceable, the remainder continues. Neither party may assign the agreement without consent, except in connection with a reorganization or sale of substantially all relevant assets.

Swiss substantive law applies, excluding conflict rules and the United Nations Convention on Contracts for the International Sale of Goods. The courts of Zug, Switzerland have exclusive jurisdiction, subject to mandatory law.