Zelius Terms

These terms govern Zelius tender intelligence and decision-support services. Managed drafting, bid execution, portal operations and other project work require a separately accepted order form or statement of work governed by the Professional Services Terms. Portal operations are a capability within Zelius managed execution, not a separate Zelius service or package.

Legacy Z-Files and Z-Files Pro subscriptions remain governed by the terms accepted when purchased. They are not offered to new customers.

Zelius provides tender and procurement intelligence using customer-provided and external information. Every report includes the decision-relevant assessment stated in the applicable service description. The customer makes the final bid or no-bid decision.

The first agreed, bounded managed-execution pilot may be provided free of charge. Later drafting, bid support, specialist review, supplier or portal registration support, portal operations, submission support and follow-up are scoped in writing before work starts. Portal actions are available only where the relevant portal rules and applicable requirements permit them.

A report or service does not grant exclusivity over any tender, opportunity, buyer, source, recommendation or market. Zelius may identify or recommend the same or similar opportunities to other customers. Exclusivity applies only when expressly agreed in writing.

Reports and any bounded free pilot are provided only to the extent stated in the applicable offer. Fees, scope, milestones, success fees, exclusivity, approved third-party costs and payment terms for later managed work are stated in the accepted order form or statement of work. No paid work begins merely because Zelius identified an opportunity.

The customer remains responsible for final bid or no-bid decisions, checking source documents and portal notices, deadlines, eligibility, pricing, commercial and legal review, final approval and performance of any contract won. Where the agreed scope permits, Zelius may perform operational portal actions through submission. The customer remains responsible for client-only declarations, signatures and every action reserved to the bidder or an authorized signatory.

Zelius uses customer-provided information and external sources. Source information may be incomplete, delayed, changed, misclassified, withdrawn or unavailable. Reports are decision-support material, not legal, procurement, financial or tax advice.

Zelius does not guarantee that the customer will find a suitable opportunity, qualify, win, receive a buyer response or generate revenue. Recommendations and outputs are analytical decision-support estimates.

The service may send requested reports, engagement notices, billing notices and other operational communications. Customers may unsubscribe from non-essential communications. Transactional messages may still be sent where needed to provide an agreed service.

The customer confirms it may provide submitted information and that it is sufficiently accurate for personalization. The customer should not submit confidential, regulated or sensitive personal data unless necessary and authorized. Data is handled under the Privacy Policy and, where applicable, the DPA.

Zephior retains rights in the Zelius technology, software, methods, know-how and service materials. Customers may use delivered reports for their own business. They may not resell, scrape, bulk export, reverse engineer or use the service to build a competing product or dataset.

During an active paid Zelius subscription or active fee-bearing Zelius engagement, the customer grants Zephior a non-exclusive, royalty-free right to use the customer’s name and unmodified logo solely to identify the customer as a Zelius customer on Zephior’s website, customer lists and sales materials, subject to the customer’s reasonable trademark guidelines. The customer may opt out at any time by notifying legal@zephior.com. Zephior will then stop new use and remove existing digital use within ten business days. Any case study, testimonial, quotation, usage metric, press release, paid advertisement or detailed description of the relationship requires the customer’s prior written approval. An order form, statement of work, MSA or NDA containing different publicity terms controls.

Coverage, formats and availability may change. Zephior may suspend a service where reasonably necessary to comply with law, prevent abuse, address security issues or respond to non-payment or material breach.

Liability relating to Zelius is governed by the applicable customer agreement and mandatory law. Nothing in these terms excludes or limits liability where doing so is prohibited by law.

Swiss substantive law applies, excluding conflict rules and the United Nations Convention on Contracts for the International Sale of Goods. The courts of Zug, Switzerland have exclusive jurisdiction, subject to mandatory law.

Legal questions: legal@zephior.com
Product questions: hello@zelius.ch